urfavcrm.com Terms of Service

1. Acceptance of Terms

By accessing, registering, or using the urfavcrm.com platform ("Platform" or "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our Services. These Terms constitute a legally binding agreement between you (or the organization you represent) and urfavcrm.com.

2. Description of Service

urfavcrm.com is a unified social media management SaaS platform that enables users to connect their social media accounts (e.g., Meta, WhatsApp, TikTok, LinkedIn, YouTube) to schedule posts, manage messages via a unified inbox, and utilize AI-powered automation. We provide the technical infrastructure to facilitate these actions but do not control the connected third-party platforms.

3. Account Registration and Security

• You must provide accurate and complete information when creating an account.
• You are strictly responsible for maintaining the confidentiality of your account credentials and session access.
• The Organization Owner is responsible for all activities performed by invited staff members.
• We reserve the right to suspend or terminate accounts that violate these Terms or present a security risk.

4. Third-Party Platforms and API Usage

urfavcrm.com relies on APIs and integrations provided by third-party platforms (e.g., Meta Graph API, Baileys for WhatsApp). By using our Services, you acknowledge and agree that:

• You are bound by the Terms of Service, Community Guidelines, and API Use Policies of each respective platform (e.g., Meta Terms of Service, WhatsApp Terms of Service).
• Risk Acknowledgment for Unofficial Integrations: Features utilizing unofficial APIs (such as the WhatsApp Unofficial QR Connection via Baileys) carry inherent risks. Social media providers may flag, suspend, or ban accounts using unofficial methods. urfavcrm.com as the technology provider holds NO LIABILITY for any account bans, suspensions, or restrictions imposed by third-party platforms. You utilize these integrations strictly at your own risk.
• Third-party platforms may change their APIs, deprecate features, or limit access without notice, which may impact urfavcrm.com's functionality. We are not liable for any service interruptions caused by such external changes.

5. User Conduct and Acceptable Use

You agree not to use the Services to:

• Transmit spam, unsolicited messages, or malicious content.
• Violate any applicable local, national, or international law or regulation.
• Upload, post, or distribute material that is unlawful, defamatory, obscene, or infringes upon intellectual property rights.
• Attempt to disrupt, reverse engineer, or compromise the integrity or security of the urfavcrm.com infrastructure.

6. Payment and Subscription

Access to certain features requires a paid subscription. Payments are processed securely via our designated payment gateway (Midtrans). All fees are non-refundable unless otherwise explicitly required by law. We reserve the right to modify pricing with prior notice. Failure to pay may result in immediate suspension of access to premium features.

7. Limitation of Liability

To the maximum extent permitted by law, urfavcrm.com and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, business interruption, or account suspension by third-party networks, arising out of or related to your use of the Services. The platform is provided on an "as is" and "as available" basis without any warranties of any kind.

8. Indemnification

You agree to indemnify, defend, and hold harmless urfavcrm.com from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights or policies.

9. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Services following any such changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically.