1. Who We Are and Acceptance of Terms
urfavcrm.com (the "Platform" or "Services") is operated by PT Sintaks Solusi Kreatif, a limited liability company established under the laws of the Republic of Indonesia and domiciled in Bandung, West Java, Indonesia ("we", "us", "our").
By accessing, registering for, or using the Services, you agree to these Terms of Service ("Terms"). If you use the Services on behalf of a company or other organization, you confirm that you are authorized to accept these Terms for it, and "you" refers to that organization. If you do not agree to these Terms, do not use the Services.
2. Description of the Services
urfavcrm.com is a social CRM platform delivered as software-as-a-service. Depending on your plan and the channels you connect, the Services let you:
- Receive and reply to messages and comments from WhatsApp (QR-linked devices or the official WhatsApp Business Platform), Instagram, Facebook Pages and Messenger, Telegram, and website chat in a unified inbox.
- Schedule and publish content to supported social platforms, such as Instagram, Facebook, Threads, and TikTok.
- Configure AI agents that answer messages using your own knowledge base and hand conversations over to your team.
- Send WhatsApp and email broadcasts, and manage contacts, deals, tickets, and internal team chat.
- View analytics and connect other systems through our Public API, webhooks, and MCP server.
Supported channels and features change over time. Features marked "coming soon" are not part of the Services until they are released. We provide the technology that connects to third-party platforms, but we do not control those platforms.
3. Accounts, Workspaces, and Security
- You must provide accurate and complete information when you create an account and keep it up to date.
- You are responsible for keeping your credentials, API keys, and sessions confidential. Each user may have a limited number of active sessions at the same time.
- The owner of a workspace (organization) is responsible for the activity of every member they invite, and for the roles and permissions they assign.
- You must notify us promptly if you believe your account or API keys have been compromised.
- We may suspend or terminate accounts that violate these Terms, put other users at risk, or create a security risk for the Platform.
4. Third-Party Platforms and API Usage
The Services rely on APIs and integrations provided by third parties (for example, the Meta Graph API, the WhatsApp Business Platform, the TikTok API, and the Telegram Bot API). By using the Services, you acknowledge and agree that:
- You remain bound by the terms of service, community guidelines, commerce and messaging policies, and API policies of each platform you connect, including the WhatsApp Business Messaging Policy.
- Unofficial integrations carry risk. The WhatsApp QR connection links your number as a companion device rather than through the official WhatsApp Business Platform. Platforms may flag, restrict, suspend, or ban accounts that use unofficial methods. We are not liable for any account ban, suspension, or restriction imposed by a third-party platform. You use these integrations at your own risk.
- Third-party platforms may change their APIs, deprecate features, or limit access without notice. We are not liable for interruptions or loss of functionality caused by such changes.
- Fees charged by third parties, such as WhatsApp Business Platform conversation charges billed by Meta, are your responsibility. Any cost estimates shown in the Platform are for guidance only.
5. AI Features
- AI agents, reply suggestions, and summaries are generated by third-party AI models and may be inaccurate, incomplete, or inappropriate. You are responsible for configuring your agents, curating your knowledge base, setting confidence thresholds, and reviewing outputs that matter to your business.
- When you enable AI features, relevant message content and knowledge base excerpts are sent to our AI providers to generate a response, as described in our Privacy Policy.
- If you supply your own AI provider API key, your use of that provider is also governed by your agreement with it.
6. Acceptable Use
You agree not to use the Services to:
- Send spam or unsolicited bulk messages, or message people who have not agreed to hear from you or who have opted out.
- Violate any applicable law or regulation, including laws on consumer protection, electronic information and transactions, and personal data protection.
- Upload, post, or distribute material that is unlawful, defamatory, obscene, deceptive, or that infringes the intellectual property or privacy rights of others.
- Attempt to disrupt, overload, reverse engineer, or compromise the integrity or security of the Platform, or access data that does not belong to your workspace.
- Resell or sublicense the Services without our written permission.
7. Plans, Free Trial, and Payment
- Plans. Paid plans are priced in Singapore dollars (SGD), with an Indonesian rupiah (IDR) equivalent shown at checkout, and are sold for terms of 3, 6, or 12 months. Each plan includes a set number of connected channels and team seats. Current prices are listed on our pricing page.
- Free trial. The Starter plan includes a 30-day free trial that does not require a payment card. Professional, Agency, and custom plans are paid upfront. When a trial ends without a paid plan, your workspace may become read-only until you subscribe.
- Payment processing. Payments are processed by our payment gateway, Midtrans. We do not store your full card number. If you save a card at checkout, you authorize us to charge it for renewals of your plan at the start of each new term until you cancel.
- Cancellation. You can cancel at any time in Settings → Billing. Cancellation takes effect at the end of your current paid term, and you keep access until then.
- Refunds. All fees are non-refundable, including for partially used terms, unless a refund is required by applicable law.
- Late or failed payment. If a payment fails or your term expires, your workspace may become read-only until payment is made.
- Price changes and taxes. We may change prices with prior notice. New prices apply from your next term. Prices may be subject to applicable taxes.
8. Your Content and Data
- You keep ownership of the content and data you and your customers submit to the Services ("Your Data").
- You grant us a limited license to host, process, transmit, and display Your Data only as needed to provide, secure, and support the Services.
- For personal data of your customers and contacts, you act as the data controller and we act as your data processor. You are responsible for having a lawful basis, including any required consent, to collect and message that data. See our Privacy Policy for details.
9. Suspension and Termination
You may stop using the Services at any time. Workspace owners can delete a workspace from Settings → Danger zone. We may suspend or terminate your access if you breach these Terms, fail to pay, or if required by law or by a third-party platform. After termination, we delete or anonymize Your Data as described in our Privacy Policy, except where we must keep it to comply with legal obligations.
10. Limitation of Liability
To the maximum extent permitted by law, PT Sintaks Solusi Kreatif and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, business interruption, or account suspension by third-party networks, arising out of or related to your use of the Services. The Services are provided on an "as is" and "as available" basis without warranties of any kind.
11. Indemnification
You agree to indemnify, defend, and hold harmless PT Sintaks Solusi Kreatif from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Services, your content or messages, your violation of these Terms, or your violation of any law or third-party right or policy.
12. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Indonesia. If a dispute arises, we will first try to resolve it amicably within 30 days of written notice. If it cannot be resolved, it will be submitted to the District Court of Bandung (Pengadilan Negeri Bandung), unless applicable law requires otherwise.
13. Changes to These Terms
We may update these Terms from time to time. We will update the "Last updated" date above and, for material changes, notify workspace owners by email or in the Platform before the changes take effect. Continued use of the Services after changes take effect means you accept the updated Terms.