Every tool your team needs, in one place
Ten products built to centralise conversations, automate operations, and grow revenue across every social channel.
Unified Inbox for Every Platform
Stop switching tabs. Manage Instagram DMs, WhatsApp messages, Messenger chats, and Telegram conversations from a single, fast inbox.
- All conversations — Instagram, WhatsApp, Facebook, Telegram and website chat — in one view
- Assign conversations to teammates or teams, and route them to AI agents by label
- Filter, tag, and search across thousands of conversations instantly
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Internal Team Chat & Spaces
Keep your team aligned without leaving the platform. Create spaces by team, deal, or client and @mention teammates to pull them into the discussion.
- Dedicated channels for sales, support, and operations teams
- @mention teammates and keep discussions in threads
- Private DMs and locked channels for leadership discussions
Channels
DMs
@Alex the Amara lead is hot, can you pick it up?
On it! Already opened the conversation.
Great, marking it priority in the CRM.
Heads up — 3 unread WhatsApp leads in support queue.
Connect Social Media Channels
Connect Instagram, WhatsApp (QR or the official Cloud API), Facebook Pages, Telegram and your website chat. Every message flows into one workspace, and you can publish to TikTok and Threads too.
- Connect multiple accounts per platform, up to your plan's channel limit
- Real-time sync: new messages appear as soon as the platform delivers them
- Reconnect or rotate accounts without losing message history
Contact & Lead Management
Everyone who messages you is saved automatically. See conversation history, lifecycle status, assigned teammates, and channel identities in one contact card.
- Auto-create contact profiles from any inbound message
- AI contact summaries and lifecycle status from lead to customer
- Tag, segment, and filter contacts for targeted follow-up campaigns
Contacts (4)
Amara Diallo
Instagram · Enterprise Lead
Kanban Ticket Tracking
Turn customer issues into trackable tickets on a visual board. Drag cards across Open, In Progress, and Resolved columns — nothing falls through the cracks.
- Create tickets from any conversation with one click
- Set priority levels and one or more owners per ticket
- Custom columns and workflow stages to match your support process
Shipping delay — Order #4421
Refund request from Sofia R.
Product availability query
Agency onboarding — Mateo S.
Demo request: Enterprise plan
Instagram DM bulk reply setup
Password reset for James O.
Deals & Sales Pipelines
Track every deal from first message to close. Link deals to conversations, log every change, and let AI follow up with contacts who go quiet.
- Custom pipelines with visual drag-and-drop workflow stages
- Automatic WhatsApp & DM follow-ups when contacts go silent
- Sync deals with your other tools through the Public API and webhooks
Trigger Event
Customer stops replying after receiving proposal
Delay Filter
Wait 24 Hours · Check unresolved tag
Action Execution
Send WhatsApp: "Still thinking about us?"
Prospect goes silent after proposal…
Schedule Content Across Channels
Plan your social calendar in one view. Schedule posts for Instagram, Facebook, Threads and TikTok, plus WhatsApp and email broadcasts, days or weeks in advance.
- Visual calendar with drag-and-drop scheduling across all channels
- Bulk-schedule WhatsApp broadcasts to segmented contact lists
- Per-platform checks for captions, media and carousel limits before you publish
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Real-Time Performance Analytics
Know exactly how your team is performing. Track response times, resolution rates, and social growth across every channel and agent.
- Unified dashboard across all channels — followers, reach, and messages
- Per-agent response time, resolution rate, and queue load analytics
- Follower, reach, impression and post metrics for every connected account
Autonomous 24/7 AI Agents
Deploy AI agents that never sleep. Configure their role, tone, and rules — they handle conversations, qualify leads, and hand off to humans when needed.
- Custom brand personality and rules-of-engagement configuration
- Confidence thresholding: auto-flags conversations for human review
- Replies in your customer's language, grounded in your own knowledge base
Teams, Roles & Workspace Setup
Invite your team, assign roles, and control exactly what each member can see and do. Built for agencies managing multiple client workspaces.
- Admin, Editor and Viewer roles with per-module permissions
- Multi-workspace switching for agencies managing multiple brands
- Teams that control which channels, pipelines and boards each group can see
| Member | Role | Inbox | Reports | Settings | AI Agents | Contacts | Pipeline | Tickets |
|---|---|---|---|---|---|---|---|---|
S Sarah K. | Admin | — | — | — | ||||
A Alex M. | Editor | — | — | — | — | |||
L Lin D. | Editor | — | — | — | — | — | ||
Y Yuki T. | Viewer | — | — | — | — | — | — |